Ordering FAQs

  • How do I track my order?

    If you created an account during checkout, you can login to check the status of your order in you account. If you did not create a customer account you can visit our order tracking page. You will need your order number (Starts with 19) and the e-mail address you used during checkout.

  • How quick do you ship?

    During our normal business hours we usually ship in-stock items within 24-48 hours. Inventory is updated from our warehouses to our website nightly. Some items may have to be shipped directly from the Manufacturer, which can take 3-5 days. We will contact you if your order will be delayed. If you have any concerns please don't hesitate to contact us.

  • How can i track my order?

    Tracking your PoolZoom order is easy! You will receive an order number in your confirmation email, it will start with 19. Use this number along with your email address on our order tracking page where you can view your order status. Please note: It may take 24-48 hours for your tracking information to reflect details on UPS, FedEx, and USPS sites.

Shipping FAQs

  • How will my order ship?

    We ship your order using the fastest, safest, and most reliable method possible. We have established strong relationships with some of the best delivery companies nationwide. When your order ships, we will notify you via email, included in your email will be a tracking number for your shipment. We encourage you to track your package online or on the phone with the carrier. Most shipping companies can provide an estimated delivery date. Be sure to contact us if anything seems unusual with the progress of the shipment.

  • What states does the flat rate shipping method cover?

    All 48 states in the continental USA. Hawaii and Alaska are not included.

  • Tracking says "Delivered" but item not received

    Most packages arrive by the estimated delivery date listed on the carriers tracking page. Occasionally, a carrier will scan a package as delivered before it arrives at the final destination. It may take an additional day or two for your package to be delivered.

    If the package doesn't arrive within a day of the estimated delivery date:

    - Check with members of your household, neighbors, doormen, and the front desk to see if someone accepted delivery.
    - Look around your delivery area. Carriers try to leave packages in safe locations. Typical spots include under porches, under benches, back doors, and around garages.
    - Check your mailbox. Some smaller items are placed there.
    - Look for an attempted delivery notice. If the carrier feels it is unsafe to leave your package at your residence, the driver will leave an attempted delivery notice.

    If you have tried all the above and your package still has not turned up, please give us a call so that we can get in touch with the carrier and start an investigation. In most cases we are able to reship a new package within 48 hours.