Returns & Exchanges

You have 30 days from the day you receive the item to contact us for the return/exchange. Please contact us via e-mail, phone or live help to authorize the return. Have your order number or name the order was placed with ready, and we will send you an RMA (return) number and instructions for return.

To ensure the fastest return and refund process possible, please make sure of the following before sending out your package:

  • - The item should be in its original box and original packaging.
  • - The item should not have been assembled, installed or used.
  • - The product should be returned with all of its parts and manuals.
  • - The product should not have been registered with the manufacturer.

Should the return/exchange not meet any of these guidelines, the refund may be reduced or the return may be refused with no refun

Return shipping is the buyer's responsibility. We will refund your order total, less our costs for shipping and handling each way. For items that shipped free or under our flat rate, our actual shipping costs plus re-stocking fee will be deducted from your refund. Returns and refused packages will incur a 20% re-stocking fee; over sized items, products over 100 lbs. will incur a $25 restocking fee or 25% of the product cost, whichever is greater.

Some products are not returnable for any reason, per the manufacturer's request. You may be directed to the manufacturer for resolution. Please understand that we have no control over this process but will assist you through the process as best we can.

When getting your item ready to send back, please make sure that the item meets the following guidelines:

  • - The item is in its original box and original packaging
  • - Item has not been assembled, installed or used
  • - The product is sent with all of its parts and manuals
  • - Any type of plastic covering or clam-shell has not been broken or destroyed

We do not have a "buy-and-try" allowance policy. It is the responsibility of the customer to determine suitability of a product prior to placing the unit in service. Should the return not meet any of these guidelines, additional fees may be incurred or the return may be refused with no refund. Contact us to request a return.

Cancellations

Need to update or cancel your order? Give us a call at 1-888-756-9666 M-F 9-5 CST and we'll see what we can do. Since our shipping department is focused on sending your items as soon as possible, do not email us to cancel an order.