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Frequently Asked Questions
  • How do I track my order?

    If you created an account during checkout, you can login to check the status of your order in you account. If you did not create a customer account you can visit our order tracking page. You will need your order number (Starts with 19) and the e-mail address you used during checkout.

  • How quick do you ship?
    During our normal business hours we usually ship in-stock items within 24-48 hours. Inventory is updated from our warehouses to our website nightly. Some items may have to be shipped directly from the Manufacturer, which can take 3-5 days. We will contact you if your order will be delayed. If you have any concerns please don't hesitate to contact us.
  • Do you charge sales tax?
    We are only required to collect sales tax on orders shipping to Texas. If you are shipping to an address outside of Texas then there will be no tax applied to the order. During checkout Tax will be applied when Texas is selected as a state.
  • Do you ship to Australia?
    Yes! We ship USPS Priority Mail International to Australia.
  • How can i track my order?
    Tracking your PoolZoom order is easy! You will receive an order number in your confirmation email, it will start with 19. Use this number along with your email address on our order tracking page where you can view your order status. Please note: It may take 24-48 hours for your tracking information to reflect details on UPS, FedEx, and USPS sites.
  • Can I ship to a different address than my billing address?
    Yes. However, this may delay your items from shipping as there is a huge increase in fraud potential when the order is not shipped to a verified billing address. You can expect an extra 1-5 day delay of shipment (sometimes more) while we wait for verification that the shipping address is authorized as verified by your bank.
  • Can I ship to a different address than my billing address?
    Yes. However, this may delay your items from shipping as there is a huge increase in fraud potential when the order is not shipped to a verified billing address. You can expect an extra 1-5 day delay of shipment (sometimes more) while we wait for verification that the shipping address is authorized as verified by your bank. The quickest way to get your items processed through our system is to make sure that the shipping address is the same as the billing address.