Free Shipping Promotion

For a limited time all orders over $75 qualify for free ground shipping*.
*Free shipping only valid on orders subtotaling $75 or more. Offer subject to change without notice. Offer on economy shipping within the 48 contiguous United States only. Shipments to Alaska or Hawaii do not qualify. Qualifying purchase based on pre-tax, post-discount amount. Orders can be expedited at customer's expense. No adjustments can be made to prior purchases.

Temporary Covid-19 Shipping information

During this time we have experienced major delays with shipping carriers. Because of this we have suspended our shipping to Alaska, Hawaii, and all international shipping. We are also currently offering a flat rate shipping and have taken off all expedited options on our checkout page. We appreciate your continued support in these confusing times.

Shipping Rates

Flat Rate Ground U.S.
UPS 2nd Day Air
Overnight Air International
$6.99 Estimated During Checkout Estimated During Checkout Estimated During Checkout

Shipping Timeline

  •  - Monday-Friday orders: Most orders ship within 24-48 hours.
  •  - Processing time will be longer during peak times. May-June
  •  - Weekend orders: Usually ship within 24-72 hours of the following Monday
  •  - Processing time will be longer during peak times. May-June
  •  - Exceptions: From time to time some parts become out of stock, which may take 5-10 days to ship.
  •  - Processing time will be longer during peak times. May-June
  •  - If you need something in a hurry, please call us toll free at 1-888-756-9666 to verify stock and ship time.
  • - Please note that expedited timeline, UPS 2nd Day Air and Overnight Air above refer to time in transit only. If order is placed before 12:00 PM Noon CST we will make every effort to ship that day.  If order is after 12:00 PM Noon CST it will most likely ship the next day, which will add 1 extra day. Please note: we make every effort to estimate delivery dates but we do not guarantee any specific delivery dates.

Days We Do Not Ship

  •  - Saturday - Sunday
  •  - Any day observed by the Post Office, UPS, and FedEx.
  •  - Any Federal holiday recognized in the U.S.

Can I ship to a different address than my billing address?

Yes. However, this may delay your items from shipping as there is a huge increase in fraud potential when the order is not shipped to a verified billing address. You can expect an extra 1-5 day delay of shipment (sometimes more) while we wait for verification that the shipping address is authorized as verified by your bank.

Freight Truck Delivery

All freight shipments are self-service delivery. This means the freight carrier will bring the shipment to your home on a scheduled delivery date and you’ll be responsible for removing the package off the truck yourself. With heavier items, you may want a friend or family member on hand to help.

Add-on: Liftgate Service. If you’d like, you can request for us to add Liftgate Service onto a Frieght delivery for $50 and the package will be brought from the truck to ground level. The Liftgate charge covers all Truck Delivery items on your order. Please call us before or immediately after ordering if you would like to add liftgate service to your Freight order.

Keep in mind:

Delivery times vary for items shipping by freight. You will be notified by the freight carrier usually 1-2 days prior to delivery. An authorized signer (18 or older) must be present at time of delivery, and will be responsible for removing your item(s) from the freight truck if lift gate service was not added on. What should I do if my shipment is damaged? Please compare your delivered items with the delivery bill, noting any differences in quantities or damages on the delivery bill BEFORE you sign. This will be required for filing a claim with the delivery company if damage is present. Signing the delivery bill without noting all damaged and or missing items implies that the shipment has been delivered as expected, and neither PoolZoom or the shipping company can be held responsible for any lost or damaged items. If there is a large amount of damage (large holes in boxes, contents spilling out, missing more than 10% of the boxes, etc.) please refuse delivery and contact us immediately at 1-888-756-9666.